A typical IVR system has several menus of prerecorded options that the caller can choose from. While many choices are as basic as choosing a number, some options may require the caller to speak detailed information such as his name or account number. This input is read by the IVR system and is used to access the appropriate information in the database.
The system can also log caller detail information and collect it in a database for auditing, system performance analysis and future system improvements.
Other typical uses for IVR are:
- Voice-activated dialing to automate routine inquiries to switchboards or private automatic branch exchange operators
- Entertainment and information to handle television game shows or televoting, which can generate huge call volumes
- Anonymous access to sensitive data from hospitals and clinics using pass codes
- Mobile purchases and registrations
- Obtaining personal banking data, making orders and credit card payments
- Reporting utility meter readings
- Confirming airline flight information
- Chat and dating lines
- Weather and road conditions